Online Chat with HP Support

3pm today Sun the 19th. VICTORY :)

Had my Configuration pages on the ready

This dude was tops. Here is how we got the HP Photosmart to print wireless. Now I can go
outside!

Print active chat
	[Sunday, September 19, 2010 2:21 PM] -- Automatically generated message:Your support request has been submitted and is in queue. Please wait momentarily while the system connects you with the next available support specialist. [Sunday, September 19, 2010 2:22 PM] -- Automatically generated message:You are now chatting with support specialist Syed N. [Sunday, September 19, 2010 2:22 PM] -- Mark Krull says:HI [Sunday, September 19, 2010 2:22 PM] -- Syed N says:Welcome to HP Total Care for All-in-one Products. My name is Syed N. Please give me a few moments while I review your problem description details. NOTE: For security reasons, PLEASE DO NOT send credit card information via chat. [Sunday, September 19, 2010 2:22 PM] -- Syed N says:Hello Mark, how are you doing today? [Sunday, September 19, 2010 2:22 PM] -- Mark Krull says:Fustrated! [Sunday, September 19, 2010 2:23 PM] -- Syed N says:Do not worry, I will help you with this issue. [Sunday, September 19, 2010 2:23 PM] -- Mark Krull says:ok [Sunday, September 19, 2010 2:23 PM] -- Syed N says:I understand that you are not able to print documents wirelessly from the computer. Am I correct? [Sunday, September 19, 2010 2:23 PM] -- Mark Krull says:Yeds [Sunday, September 19, 2010 2:23 PM] -- Mark Krull says:yes [Sunday, September 19, 2010 2:24 PM] -- Syed N says:Thank you for confirming the same. [Sunday, September 19, 2010 2:24 PM] -- Mark Krull says:ok [Sunday, September 19, 2010 2:24 PM] -- Syed N says:Please correct me if I am wrong, are you using the HP Photosmart C4580 All-in-One printer and your email address is: mkrullrt55@gmail.com.  [Sunday, September 19, 2010 2:25 PM] -- Mark Krull says:Correct [Sunday, September 19, 2010 2:25 PM] -- Syed N says:May I know the the version (Windows 98/Me/XP/Vista/7) of your Operating System? [Sunday, September 19, 2010 2:25 PM] -- Mark Krull says:Windows Vista [Sunday, September 19, 2010 2:25 PM] -- Syed N says:Thank you for the information. [Sunday, September 19, 2010 2:25 PM] -- Syed N says:Just to confirm, are we able to make a copy from the front panel of the printer using the scanner glass? [Sunday, September 19, 2010 2:27 PM] -- Mark Krull says:I did a network test print and HP Network config page [Sunday, September 19, 2010 2:27 PM] -- Syed N says:Good to know that. [Sunday, September 19, 2010 2:27 PM] -- Mark Krull says:I hope so [Sunday, September 19, 2010 2:28 PM] -- Syed N says:That confirms that the printer is working fine. The issue could be with the communication or with the All-in-One software. However, let us work together to isolate the issue. [Sunday, September 19, 2010 2:28 PM] -- Syed N says:May I know the IP address of the printer? [Sunday, September 19, 2010 2:28 PM] -- Mark Krull says:192.168.0.5 [Sunday, September 19, 2010 2:29 PM] -- Syed N says:Thank you. [Sunday, September 19, 2010 2:29 PM] -- Syed N says:Let us check the communication between the All-in-One and the computer. [Sunday, September 19, 2010 2:29 PM] -- Mark Krull says:ok [Sunday, September 19, 2010 2:29 PM] -- Syed N says:To do so, type the same IP address in the address bar of the Internet Explorer and press enter. This should open the printer information page. [Sunday, September 19, 2010 2:31 PM] -- Mark Krull says:Ok got it [Sunday, September 19, 2010 2:31 PM] -- Syed N says:Good, this shows that there is a communication between the All-in-One and the computer. [Sunday, September 19, 2010 2:31 PM] -- Syed N says:Let us check the port settings. [Sunday, September 19, 2010 2:32 PM] -- Syed N says:Open the printer folder on your computer. [Sunday, September 19, 2010 2:32 PM] -- Syed N says:That is: Click Start (Windows logo) >> Control Panel >> Hardware and Sound >> Printers. [Sunday, September 19, 2010 2:33 PM] -- Syed N says:Let me know as you are done. [Sunday, September 19, 2010 2:34 PM] -- Mark Krull says:I do not see "Hardware and Sound. [Sunday, September 19, 2010 2:34 PM] -- Syed N says:Do you see printer folder in Control Panel? If yes, please open it. [Sunday, September 19, 2010 2:34 PM] -- Mark Krull says:I see printers all by itself though!!!1 [Sunday, September 19, 2010 2:34 PM] -- Mark Krull says:ok [Sunday, September 19, 2010 2:35 PM] -- Syed N says:Fine. [Sunday, September 19, 2010 2:35 PM] -- Syed N says:Does the HP Photosmart C4500 series icon shows 0 ready under it with a check mark on it? [Sunday, September 19, 2010 2:36 PM] -- Mark Krull says:No it show the number 1, a green check and the word "error" [Sunday, September 19, 2010 2:37 PM] -- Syed N says:I see. [Sunday, September 19, 2010 2:37 PM] -- Syed N says:Let us clear the pending jobs first and then check the port settings. [Sunday, September 19, 2010 2:37 PM] -- Syed N says:Close all the opened Windows on your computer, except the chat window. [Sunday, September 19, 2010 2:37 PM] -- Mark Krull says:I have another one that says HP 4500 "copy" that is not selected [Sunday, September 19, 2010 2:38 PM] -- Syed N says:Does the HP Photosmart C4500 (copy1) shows 0 ready under it ? [Sunday, September 19, 2010 2:38 PM] -- Mark Krull says:Even the printers screen? [Sunday, September 19, 2010 2:38 PM] -- Syed N says:Does the HP Photosmart C4500 (copy1) shows 0 ready under it ?  [Sunday, September 19, 2010 2:39 PM] -- Mark Krull says:It has the number 1 afer the word "copy'. There is a 0 underneith that [Sunday, September 19, 2010 2:39 PM] -- Syed N says:Okay. [Sunday, September 19, 2010 2:39 PM] -- Syed N says:Right click on the copy 1 icon and select "Set as default", this will put a check mark on it. [Sunday, September 19, 2010 2:40 PM] -- Mark Krull says:Done [Sunday, September 19, 2010 2:41 PM] -- Syed N says:Again right click on the copy 1 icon and select properties. Then click on the ports tab and let me know the port selected in the ports list. [Sunday, September 19, 2010 2:43 PM] -- Mark Krull says:It is clicked on "HP 192.168.0.2 CN8..etc [Sunday, September 19, 2010 2:44 PM] -- Mark Krull says:Also it states "standard TCP/IP Protocall [Sunday, September 19, 2010 2:44 PM] -- Syed N says:Fine. Now, click on Configure port button and check if the IP address mentioned there is same as we have: 192.168.0.5. If not, please correct it. [Sunday, September 19, 2010 2:45 PM] -- Mark Krull says:Ok which do I change Both?? [Sunday, September 19, 2010 2:46 PM] -- Syed N says:Please change the IP address in the IP address and port name feild. [Sunday, September 19, 2010 2:46 PM] -- Mark Krull says:One is port name and one is printer name/IP address [Sunday, September 19, 2010 2:46 PM] -- Mark Krull says:Do I need that long serial name on the port address ?? [Sunday, September 19, 2010 2:46 PM] -- Syed N says:Please change the IP address in the port name field. [Sunday, September 19, 2010 2:47 PM] -- Mark Krull says:CRAP! The port name now can not be changed [Sunday, September 19, 2010 2:48 PM] -- Syed N says:Please change the printer name/IP address [Sunday, September 19, 2010 2:48 PM] -- Mark Krull says:I did [Sunday, September 19, 2010 2:49 PM] -- Syed N says:Thank you for your kind co-operation.

Now, click Apply & Ok.
[Sunday, September 19, 2010 2:49 PM] -- Mark Krull says:
I did but the port name was not changed
[Sunday, September 19, 2010 2:50 PM] -- Syed N says:
Its okay, Mark.
[Sunday, September 19, 2010 2:50 PM] -- Mark Krull says:
Ok..next?..
[Sunday, September 19, 2010 2:50 PM] -- Syed N says:
Now, Click Apply & Ok. Then open a new Microsoft Word document and try printing.
[Sunday, September 19, 2010 2:51 PM] -- Mark Krull says:
Ok
[Sunday, September 19, 2010 2:52 PM] -- Mark Krull says:
It worked!!!!!!!
[Sunday, September 19, 2010 2:52 PM] -- Syed N says:
That's great!!
[Sunday, September 19, 2010 2:52 PM] -- Syed N says:
You have done it, Mark!
[Sunday, September 19, 2010 2:53 PM] -- Syed N says:
Now, you can able to print fine using the copy 1 icon.
[Sunday, September 19, 2010 2:53 PM] -- Mark Krull says:
Wow this was not bad at all. THANK!! Look at my blog one day. its www.mkrull.blogspot.com Enjoy
[Sunday, September 19, 2010 2:54 PM] -- Syed N says:
It was a pleasure assisting you today. I appreciate the patience you presented while we worked together on this issue. May health and happiness be yours in all seasons.
[Sunday, September 19, 2010 2:54 PM] -- Syed N says:
Is there anything else that I may assist you with today?
[Sunday, September 19, 2010 2:55 PM] -- Mark Krull says:
Nope. You are very good and desirve a raise :)