 | [Sunday, September 19, 2010 2:21 PM] -- Automatically generated message:Your support request has been submitted and is in queue. Please wait momentarily while the system connects you with the next available support specialist.
[Sunday, September 19, 2010 2:22 PM] -- Automatically generated message:You are now chatting with support specialist Syed N.
[Sunday, September 19, 2010 2:22 PM] -- Mark Krull says:HI
[Sunday, September 19, 2010 2:22 PM] -- Syed N says:Welcome to HP Total Care for All-in-one Products. My name is Syed N. Please give me a few moments while I review your problem description details.
NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.
[Sunday, September 19, 2010 2:22 PM] -- Syed N says:Hello Mark, how are you doing today?
[Sunday, September 19, 2010 2:22 PM] -- Mark Krull says:Fustrated!
[Sunday, September 19, 2010 2:23 PM] -- Syed N says:Do not worry, I will help you with this issue.
[Sunday, September 19, 2010 2:23 PM] -- Mark Krull says:ok
[Sunday, September 19, 2010 2:23 PM] -- Syed N says:I understand that you are not able to print documents wirelessly from the computer. Am I correct?
[Sunday, September 19, 2010 2:23 PM] -- Mark Krull says:Yeds
[Sunday, September 19, 2010 2:23 PM] -- Mark Krull says:yes
[Sunday, September 19, 2010 2:24 PM] -- Syed N says:Thank you for confirming the same.
[Sunday, September 19, 2010 2:24 PM] -- Mark Krull says:ok
[Sunday, September 19, 2010 2:24 PM] -- Syed N says:Please correct me if I am wrong, are you using the HP Photosmart C4580 All-in-One printer and your email address is: mkrullrt55@gmail.com.
[Sunday, September 19, 2010 2:25 PM] -- Mark Krull says:Correct
[Sunday, September 19, 2010 2:25 PM] -- Syed N says:May I know the the version (Windows 98/Me/XP/Vista/7) of your Operating System?
[Sunday, September 19, 2010 2:25 PM] -- Mark Krull says:Windows Vista
[Sunday, September 19, 2010 2:25 PM] -- Syed N says:Thank you for the information.
[Sunday, September 19, 2010 2:25 PM] -- Syed N says:Just to confirm, are we able to make a copy from the front panel of the printer using the scanner glass?
[Sunday, September 19, 2010 2:27 PM] -- Mark Krull says:I did a network test print and HP Network config page
[Sunday, September 19, 2010 2:27 PM] -- Syed N says:Good to know that.
[Sunday, September 19, 2010 2:27 PM] -- Mark Krull says:I hope so
[Sunday, September 19, 2010 2:28 PM] -- Syed N says:That confirms that the printer is working fine. The issue could be with the communication or with the All-in-One software. However, let us work together to isolate the issue.
[Sunday, September 19, 2010 2:28 PM] -- Syed N says:May I know the IP address of the printer?
[Sunday, September 19, 2010 2:28 PM] -- Mark Krull says:192.168.0.5
[Sunday, September 19, 2010 2:29 PM] -- Syed N says:Thank you.
[Sunday, September 19, 2010 2:29 PM] -- Syed N says:Let us check the communication between the All-in-One and the computer.
[Sunday, September 19, 2010 2:29 PM] -- Mark Krull says:ok
[Sunday, September 19, 2010 2:29 PM] -- Syed N says:To do so, type the same IP address in the address bar of the Internet Explorer and press enter. This should open the printer information page.
[Sunday, September 19, 2010 2:31 PM] -- Mark Krull says:Ok got it
[Sunday, September 19, 2010 2:31 PM] -- Syed N says:Good, this shows that there is a communication between the All-in-One and the computer.
[Sunday, September 19, 2010 2:31 PM] -- Syed N says:Let us check the port settings.
[Sunday, September 19, 2010 2:32 PM] -- Syed N says:Open the printer folder on your computer.
[Sunday, September 19, 2010 2:32 PM] -- Syed N says:That is: Click Start (Windows logo) >> Control Panel >> Hardware and Sound >> Printers.
[Sunday, September 19, 2010 2:33 PM] -- Syed N says:Let me know as you are done.
[Sunday, September 19, 2010 2:34 PM] -- Mark Krull says:I do not see "Hardware and Sound.
[Sunday, September 19, 2010 2:34 PM] -- Syed N says:Do you see printer folder in Control Panel? If yes, please open it.
[Sunday, September 19, 2010 2:34 PM] -- Mark Krull says:I see printers all by itself though!!!1
[Sunday, September 19, 2010 2:34 PM] -- Mark Krull says:ok
[Sunday, September 19, 2010 2:35 PM] -- Syed N says:Fine.
[Sunday, September 19, 2010 2:35 PM] -- Syed N says:Does the HP Photosmart C4500 series icon shows 0 ready under it with a check mark on it?
[Sunday, September 19, 2010 2:36 PM] -- Mark Krull says:No it show the number 1, a green check and the word "error"
[Sunday, September 19, 2010 2:37 PM] -- Syed N says:I see.
[Sunday, September 19, 2010 2:37 PM] -- Syed N says:Let us clear the pending jobs first and then check the port settings.
[Sunday, September 19, 2010 2:37 PM] -- Syed N says:Close all the opened Windows on your computer, except the chat window.
[Sunday, September 19, 2010 2:37 PM] -- Mark Krull says:I have another one that says HP 4500 "copy" that is not selected
[Sunday, September 19, 2010 2:38 PM] -- Syed N says:Does the HP Photosmart C4500 (copy1) shows 0 ready under it ?
[Sunday, September 19, 2010 2:38 PM] -- Mark Krull says:Even the printers screen?
[Sunday, September 19, 2010 2:38 PM] -- Syed N says:Does the HP Photosmart C4500 (copy1) shows 0 ready under it ?
[Sunday, September 19, 2010 2:39 PM] -- Mark Krull says:It has the number 1 afer the word "copy'. There is a 0 underneith that
[Sunday, September 19, 2010 2:39 PM] -- Syed N says:Okay.
[Sunday, September 19, 2010 2:39 PM] -- Syed N says:Right click on the copy 1 icon and select "Set as default", this will put a check mark on it.
[Sunday, September 19, 2010 2:40 PM] -- Mark Krull says:Done
[Sunday, September 19, 2010 2:41 PM] -- Syed N says:Again right click on the copy 1 icon and select properties. Then click on the ports tab and let me know the port selected in the ports list.
[Sunday, September 19, 2010 2:43 PM] -- Mark Krull says:It is clicked on "HP 192.168.0.2 CN8..etc
[Sunday, September 19, 2010 2:44 PM] -- Mark Krull says:Also it states "standard TCP/IP Protocall
[Sunday, September 19, 2010 2:44 PM] -- Syed N says:Fine. Now, click on Configure port button and check if the IP address mentioned there is same as we have: 192.168.0.5. If not, please correct it.
[Sunday, September 19, 2010 2:45 PM] -- Mark Krull says:Ok which do I change Both??
[Sunday, September 19, 2010 2:46 PM] -- Syed N says:Please change the IP address in the IP address and port name feild.
[Sunday, September 19, 2010 2:46 PM] -- Mark Krull says:One is port name and one is printer name/IP address
[Sunday, September 19, 2010 2:46 PM] -- Mark Krull says:Do I need that long serial name on the port address ??
[Sunday, September 19, 2010 2:46 PM] -- Syed N says:Please change the IP address in the port name field.
[Sunday, September 19, 2010 2:47 PM] -- Mark Krull says:CRAP! The port name now can not be changed
[Sunday, September 19, 2010 2:48 PM] -- Syed N says:Please change the printer name/IP address
[Sunday, September 19, 2010 2:48 PM] -- Mark Krull says:I did
[Sunday, September 19, 2010 2:49 PM] -- Syed N says:Thank you for your kind co-operation. |
