<A note from my Supervisor at the Welfare Office:
DAILY ACTIVITIES:
KRULL (A-DA) Alpha
One of the first things that you do when you arrive in the morning is to pull up your 155 (rejections) and 156 (terminations) alerts and follow up on them. Per policy these alerts must be scheduled within 24 hours and be brought into the office within 10 days. An example is if you receive the alert on Tuesday and can send the notice out before the day’s mail pick-up then schedule them for the following Wednesday. If not then schedule them for the following Thursday. All negative rejections (code 1 and 2) and terminations (code 3) get a conciliatory appt. All others get a partial redetermination. Remove alert, do narrative and give Miller a copy of all negative appt letters so she can refer to MOCS. The same day. At the end of the day you must hand in an annotated report as to when these people are scheduled.
A moderate example for scheduling would be to schedule a customer every half hour with an hour off during lunch time. This would come out to around 8 per day. Dependent upon the number of people we have to see this number is subject to increase. This is not an inordinate amount because at the 11:30 and 1:00 orientations we would be averaging less than 40%.
At 9:00 and 10:00 we will be having orientations for the people that ongoing, application and others are scheduling. We will see these people round robin including Miller and Baxley when here. We want to get these people in and out as quickly as possible. The person who sees this person will be responsible for the immediate follow-up such as transpass, cspren, etc.
Throughout the rest of the day your responsibilities will be
· See the people that you have previously scheduled
· Schedule the clients that are not on the 155 and 156 reports. This would include such reports as good cause, clients no longer exempt for multiple reasons, sanctioned persons, etc. These reports will be either given to you or you can get these off of dashboard.
· Special allowances
· Updating hours and screens
· Tranpasses
· Closing and putting names in the book to be sanctioned
· Voice mail /return phone calls
· Overpayments
· Scanning and imaging
· Any other project that may arisel
At the end of the day of the day you must turn in 2 reports: (1) the annotate 155 and 156 alerts as to when our customers are scheduled and (2) an annotated report of the people you sae at the (:oo and 10:00 orientation and the people who did not show at these orientations for those who are in your alpha block.. Also include on your report all the people you scheduled to be seen that day. The report includes:
Customer name
Case record #
Show/no show
Type of appt: app/partial/con
Action taken Closing, sent to be sanctioned, refer to earn center , etc
Should be a buzy new year!!
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4 comments:
All negative rejections
Just a language question here . . . is there such a thing as a positive rejection? Is there any kind of rejection other than negative?
Just curious.
In the strange world of govt this makes perfect sense.
A "positive rejection" is when a client is terminated from a work
program for a reason beyond their control. In other words she did not
just blow off the program.
Our rate of compliance in our office is terrible and this is why
the changes. Welfare is a parallel universe but hey I get paid
and have job security
So if an employee who is terminated because the company downsized would be considered a "positive rejection"? That's an odd expression. It's governmentspeak. Then again, you work for the government.
Thanks for explaining.
No problem.
This "Termanation" is talking about Welfare clients that fail to go to the work program or stop going for not a good reason. I call it the "Welfare Wakka"
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