I was getting bounced emails when I sent email to Comcast email subscribers.
Earthlink's phones were down so I went the "Live Chat" method
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'Saben K' says: Thank you for contacting EarthLink LiveChat, how may I help you today?mkrull@earthlink.net: When I send email to someone with Comcast the mail is getting bounced back to me
Saben K: Hello, I will assist you with the email issue.
mkrull@earthlink.net: Good
Saben K: Could you provide me the complete bounce back error message?
mkrull@earthlink.net: I hope it will fit..This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: rtaylorrnc@comcast.net SMTP error from remote mailer after initial connection: host mx8.comcast.net [76.96.30.116]: 554 IMTA19.emeryville.ca.mail.comcast.net comcast 209.86.89.70 COMCAST BL004* Blocked for spam. Please see http://www.comcast.net/help/faq/index.jsp?faq=SecurityMail_Policy18628 linfor1@comcast.net SMTP error from remote mailer after initial connection: host mx3.comcast.net [76.96.30.116]: 554 IMTA14.emeryville.ca.mail.comcast.net comcast 209.86.89.70 COMCAST BL004* Blocked for spam. Please see http://www.comcast.net/help/faq/index.jsp?faq=SecurityMail_Policy18628 ------ This is a copy of the message, including all the headers. ------ Return-path:
Saben K: Please forward the complete bounce back message to blockedbyearthlink@abuse.earthlink.net .
Saben K: Our Engineers will fix the issue.
mkrull@earthlink.net: I did that alread and I got this:Thank you for writing blockedbyearthlink@abuse.earthlink.net. PLEASE READ THE ENTIRE EMAIL TO RESOLVE YOUR ISSUE This address is only for issues where EarthLink appears to be blocking a mail server and mail is returned with the the following error messages: "550 Dynamic/zombied/spam IPs blocked. Write blockedbyearthlink@abuse.earthlink.net." EarthLink may be blocking your mail server because the server is listed in a dynamic IP range, is listed as an open proxy, is listed as a compromised machine, or is major source of spam. In order to help you with your issue we will need some information from you. If you are the administrator of this mail server, please follow the instructions below before emailing us back. If you do not know what IP address your server is sending with, please contact the mail administrator of your company or your ISP and have them follow the instructions below. If you are the administrator of the email server being blocked, please know you may be able to expedite unblocking by checking to see if your mail server is listed in the following lists and resolving before emailing us: http://cbl.abuseat.org/lookup.cgi Info from their site states: "What is the CBL? The CBL takes its source data from very large spamtraps/mail infrastructures, and only lists IPs exhibiting characteristics which are specific to open proxies of various sorts (HTTP, socks, AnalogX, wingate etc) which have been abused to send spam, worms/viruses that do their own direct mail transmission, or some types of trojan-horse or "stealth" spamware, without doing open proxy tests of any kind. In other words, the CBL only lists IPs that have attempted to send email to one of our servers in such a way as to indicate that the sending IP is infected." EarthLink blocks mail from all known proxies/zombies because they are major sources of spam. http://www.spamhaus.org/sbl/index.lasso Info from their site states: "Spamhaus tracks the Internet's Spammers, Spam Gangs and Spam Services, provides dependable realtime anti-spam protection for Internet networks, and works with Law Enforcement to identify and pursue spammers worldwide." EarthLink blocks mail from all known major sources of spam. http://www.us.sorbs.net/lookup.shtml Info from their site states: "Users of dynamically assigned IP addresses, please note that SORBS is not identifying you as a spammer. SORBS is identifying you as a dynamic IP address user, nothing more, nothing less." EarthLink blocks all known dynamic space from sending directly to our mail servers. Dynamic users should be sending their mail out through their ISP's static outbound mail servers, or their company's static outbound mail server. Other spam databases to determine if your mail server IP has spam issues: www.dnsstuff.com http://www.moensted.dk/spam/ If your IP is not on any of these lists, is not dynamic, is not an open relay/proxy/zombie, please reply back to blockedbyearthlink@abuse.earthlink.net with "BLOCKED
Saben K: Okay, The issue will be fixed.
mkrull@earthlink.net: How long will it take. This started yesterday..
Saben K: It will be fixed soon.
mkrull@earthlink.net: Ok Thanks. What happened?
Saben K: Some how the domain got blocked.
mkrull@earthlink.net: Ok
Saben K: Let me know if you are able to end/receive message to other email address.
mkrull@earthlink.net: I have NO problems execpt with folks with @comcast.net
Saben K: Okay, Our Engineers will work and fix it for you.
mkrull@earthlink.net: ok thanks
Saben K: Is there anything else I may assist you with today?
mkrull@earthlink.net: Nope I am having a beer
Saben K: I appreciated the cooperation and patience you have displayed while we were working on the issue. Have a nice day.
Saben K: You're welcome and thank you for using EarthLink LiveChat. Should you need further assistance, please feel free to contact us again.
mkrull@earthlink.net: I will. You phone system was down today
Saben K: I apologize for the inconvenience this may have caused you.
mkrull@earthlink.net: No problem. A cold beer awaits :)
Saben K: It has been great to assist a friendly customer like you. Have a nice day!
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